Keys to Increasing Patient Life Time Value: Data-Driven Solutions for Improving Client Retention In Your Practice

Keys to Increasing Patient Life Time Value: Data-Driven Solutions for Improving Client Retention In Your Practice

Improving client retention and reducing attrition is a cornerstone of a successful practice in virtually any healthcare environment. Focusing on life time value (LTV) and facilitating client retention is one of the most powerful tools for building long term sustainability, particularly in the functional medicine space due to your unique business model needs.

Focusing on client retention is the best way to maximize lead generation and marketing efforts. With LTV calculated by multiplying the average value of the customer to the business by their average lifespan, it becomes far more cost effective to keep existing customers in your practice than to attract new ones. By fostering a long term relationship with your clients, you have the opportunity to achieve better health outcomes over time. Supporting clients long term helps ensure patient satisfaction and longevity for your practice. 

But in a world where practitioners and clinics are often stretched thin, what is the best way to retain clients over time? Of course, providing excellent service is essential, but an often overlooked LTV strategy is facilitating patient engagement. Building engaged patients leads to better treatment outcomes, improved quality of care over their lifetime, and more a successful healthcare practice.

Practitioner reviews notes for long term client retention

Patient engagement refers to involving patients in as many aspects of their own care as possible. The goal is to empower clients with knowledge and give them the tools to reach their health goals. Fortunately, the proliferation of wearable health technology and the unprecedented growth in telehealth now makes this easier than ever before and there is no better time than now to engage patients remotely.

Here are some strategies for fostering increased patient engagement and empowering patients along their health journey:  

1- Focus on communication points between practitioner and patient

Like all relationships, the practitioner-patient connection must be nurtured to thrive. All too often, patients reach out to care providers only during an acute episode or the onset of a chronic or life-altering illness when urgent attention is needed. However, developing a system of communication that emphasizes proactive wellness builds engaged clients and a robust relationship that leads to long term patient retention.

While lack of communication can lead to patient indifference, ongoing contact helps to keep patients engaged and forward thinking about their health. In addition to ongoing communication regarding appointments, upcoming treatments, and wellness reminders, providing personalized, proactive outreach gives patients a meaningful connection to care providers. Providing patients with relevant health information makes clients feel acknowledged, giving them the sense that they can connect with their care providers openly, even outside a time of crisis. 

READ MORE: Leading Medical Weight Loss Clinic Validates Protocols and Tracks Outcomes Remotely with Heads Up

Communicating with clients for long term client retention

2- Support patients over the lifetime of their health journey

With wellness at the forefront of people’s mind, perhaps more now than ever in light of the COVID-19 pandemic, supporting patients in times of health, as well as times of illness is increasingly relevant for client retention. It is all too common that patient relationships come to the forefront only in the face of an acute episode or chronic illness. However, developing a proactive wellness strategy with healthy clients leads to a robust lifetime relationship.

Giving clients support through their health journey extends beyond treating symptoms and writing prescriptions. Supporting patients in a time of illness is essential, of course. However, beyond the reversal of chronic conditions, supporting patients through health maintenance and working towards health optimization, truly builds a long term relationship.

Practitioner communicates with client for long term client retention

Cultivating relationships prior to an illness builds patient loyalty from the ground up. Having a strong relationship with clients when things are going well lets clients know they have you as an immediate ally if an issue should arise.

3- Empower clients to engage with their own health data

Contrary to the popular belief that wellness is in the hands of care providers, health is ultimately in the hands of the patient. With that in mind, there is no better client retention strategy than to empower your patients with access to their own health data. From the perspective of the practitioner, this means giving patients the tools to understand their data, sharing relevant knowledge, and maintaining an ongoing dialogue with the patient.

To encourage consumers to have more agency in making decisions about their health, data needs to be transparent and actionable for the client. With more consumers using technology for health monitoring than ever before, both patients and practitioners have access to a host of real time data, generated by the patient and accessible by both the client and care provider.

Practitioner shares Heads Up data for long term client retention

The ultimate goal for both practitioners and patients is self-management, which both reduces costs and fosters a lifetime of wellness. Educating patients cultivates their curiosity and spurs engagement with their own health journey. Data becomes the tool for empowerment and connecting patients with their metrics gives them the opportunity to truly take their health into their own hands. 

Read More: Data-Driven Clinic, Podium Sports Medicine, Supports High Performance Athletes Remotely with Heads Up

Heads Up Health is one such solution that displays data for clear interpretation for both providers and clients. Data from health and wellness devices is elegantly showcased on the client-facing dashboard, making it easy for clients to monitor their own progress. The Heads Up practitioner portal allows for real-time access to health metrics from clients and serves as the touchpoint for communication for telemedicine practices and remote health coaches alike. Heads Up puts data in context, giving providers the tool they need to amplify patient engagement for a lifetime of wellness.

Conclusions

By improving the patient experience and clinician workflow, you will increase LTV and improve client retention. Satisfied patients generally stick with their current healthcare provider for longer and client retention is one of the most powerful tools for building long term sustainability for healthcare practices. 

Facilitating patient engagement through open communication, lifetime support, and the use of data leads to better treatment outcomes, improved quality of care, and a more successful healthcare practice. With patients involved in as many aspects of their own care as possible, engaged clients become empowered clients who tend to stick with their care providers long term.

About Heads Up

Heads Up Health is a seed-stage technology company based in Scottsdale, AZ. They are engineering an entirely new approach to personalized health by integrating clinical, lifestyle, nutritional, and self-collected data with personalized analytics and insights. 

Data-Driven Clinic, Podium Sports Medicine, Supports High Performance Athletes Remotely with Heads Up

Data-Driven Clinic, Podium Sports Medicine, Supports High Performance Athletes Remotely with Heads Up

Podium Sports Medicine provides progressive, data-driven medical care and performance advice to clients with a keen interest in health and vitality. With a specialized clientele comprised primarily of professional and highly competitive recreational athletes, Podium Sports Medicine focuses on individualized performance training using cutting-edge technology.

Founded by Dr. Kevin Sprouse, Podium Sports Medicine takes a uniquely evidence-informed approach to disease prevention and health optimization. Using state-of-the-art technology to track all aspects of fitness, including metabolic health, sleep, nutrition, and wellness, Podium creates fine-tuned health programming to meet their clients’ needs.

When Dr. Sprouse discovered Heads Up (HU), the industry-leading health tracking platform, he found the perfect solution for his data-driven clinic. HU created a custom dashboard for Podium that includes custom lab results, real-time health tracking, and tools for quantifying Podium’s client performance.

“What I love most about Heads Up is how malleable it is to the practice,” says Dr. Kevin Sprouse of Podium Sports Medicine, “Heads Up gives us a high level view of the patients and then we can zoom in on individual markers and take a dive deep as needed.”

If you run a health practice and are interested in a comprehensive remote data monitoring system, reach out to our New Accounts team at Heads Up here.

Doctor supports athlete during competition

Business Challenge

With clients all across the country, Podium Sports Medicine uses telemedicine and technology to remotely monitor their clients and maintain open and attentive communication. Podium tailors their programming specifically to client ambitions and needed a comprehensive system for real time monitoring. 

Podium uses a variety of state-of-the-art technology and health wearables to continually assess client data and monitor trends over time. After years of using traditional spreadsheet methods of tracking, they needed a more dynamic system to observe and interpret a broad range of health metrics to modulate treatments quickly and better serve their clients.

Technology Solution

When Dr. Sprouse approached Heads Up almost two years ago, he needed a tool that would allow him to monitor a variety of clients data and labs remotely. The goal for Heads Up was to create a comprehensive solution to meet Podium Sports Medicine’s diverse needs for their high performance client base. 

HU designed a custom dashboard that integrates with Podium’s smart devices that can be tailored specifically to each client, allowing Dr. Sprouse and his team to focus on each individual’s most crucial metrics. Additionally, HU integrates with Podium’s periodic lab testing and seamlessly adds data from diagnostics labs across the county giving them insight into patient health, no matter where the client is located.

“I’m truly impressed with how far Heads Up has come and where it is going. It’s a remarkable tool right now and they’re constantly evolving, adding new features and integrations,” said Dr. Sprouse. “I’m confident that Heads Up will be the data tool that I’ll use for years to come.”

    Custom Lab Results

    Podium Sports Medicine prescribes comprehensive blood work panels to monitor client health. With remote lab data coming in from all over the country, practitioners at Podium use Heads Up to monitor health metrics over time, creating a long term record of clinical markers. 

    Heads Up allows Podium full control over their health data with custom reference ranges and data specific to each patient. All of this is centrally managed for each client in the HU practitioner portal, giving Podium a powerful solution for remote monitoring patients.

    Heads Up portal on tablet and desktop

    High Performance Custom Dashboard

    Podium Sports Medicine focuses on individual goals and biometrics to tailor protocols specifically to their clients’ ambitions. With a focus on performance results and overall wellness, Podium Sports Medicine monitors a unique range of metrics using the Heads Up custom dashboard. 

    “When I come into the office first thing in the morning, I open Heads Up to see how my patients are doing,” said Dr. Sprouse, “first and foremost, I look to see if they are healthy and if they are meeting their metrics.”

    Heads Up’s custom practitioner portal gives Podium an instant overview of key health indicators:

    • Temperature Deviation
      • Podium is focused on disease prevention and when a client deviates from their normal temperature patterns by 0.6° to 0.8°, it can be an early marker of illness. Podium sees this as a particularly important metric during the COVID-19 pandemic.
    • Heart Rate Variability (HRV)
      • Podium finds that their athletes perform best when HRV is optimized. Related to the autonomic nervous system, monitoring HRV is an effective way of estimating clients’ heart activity as an indicator of stress and recovery.
    • Sleep Metrics
      • Using the Oura Ring, Podium monitors all aspects of sleep with a particular focus on deep sleep as it relates to recovery. During the deep sleep phase, blood flow to the muscles is increased, growth hormone is released, and cellular repair occurs.
    • Resting Heart Rate (RHR)
      • Variations in RHR may be a sign of excessive stress on the body from training or other lifestyle related fatigue and serves as a metric of recovery.
    Heads Up practitioner dashboard for sleep and meditation

    Sleep and Performance

    “Sleep and HRV have become powerful tools now that we have the technology to measure them easily,” said Dr. Sprouse. By using Heads Up’s integration with Oura Ring, Podium works with their clients to develop healthy sleep and recovery routines. “I almost found it hard to believe how closely linked HRV, sleep, and performance were related.”

    “With Heads Up, our clients see their sleep metrics day by day, but I’m paying attention to the trends.” The Heads Up reporting features allow Dr. Sprouse to use his data-driven system of “try, measure, and try again.” By monitoring patent data in the HU dashboard, “we run trends over time looking at the high level metrics across the board. Based on that, we might set some parameters like bedtime alarms or wind down routines that we test for 6 weeks while implementing a sleep hygiene routine.”  

    Data-driven performance athletes at cycling event

    Conclusions

    Podium Sports Medicine is committed to providing progressive medical care and performance support to their clients. Dr. Sprouse and his team use Heads Up to support their uniquely evidence-informed approach to disease prevention and health optimization. The Heads Up platform is the perfect solution for data-driven health practitioners, providing real-time tracking and the tools needed for quantifying client performance.

    Interested in a custom data portal for your practice? Click here to learn more about the Heads Up platform and schedule a demo with one of our team members.

    Leading Medical Weight Loss Clinic, ThreeHealth, Validates Protocols and Tracks Outcomes Remotely with Heads Up

    Leading Medical Weight Loss Clinic, ThreeHealth, Validates Protocols and Tracks Outcomes Remotely with Heads Up

    Medically-supervised weight management clinic, ThreeHealth, Inc., takes a multifaceted approach to wellness. Focusing on the physical, mental, and emotional aspects of metabolic health and weight loss, ThreeHealth combines science and technology with personalized behavioral therapy to deliver outstanding results for a diverse array of clients.

    Founded by Brad Butterfield, Brandy Wiltermuth and Marlene Sexton, ThreeHealth treats diabetes, cardiometabolic, and weight loss issues with a uniquely client-focused approach. Taking into account medical conditions, behaviors, biometrics, and goals, ThreeHealth uses state-of-the-art technology to provide sustainable metabolic health results.

    ThreeHealth Weight Loss Practitioner Team

    Working remotely with clients, ThreeHealth needed a comprehensive way to upload, monitor, and interpret client data. When ThreeHealth discovered Heads Up (HU), the industry-leading health tracking platform, they found the perfect solution for their clinic’s needs. HU created a custom dashboard for ThreeHealth that included a bulk upload of client data, real-time health tracking, and tools for quantifying ThreeHealth’s performance.

    “The Heads Up dashboard is an incredibly powerful tool,” says Brad Butterfield of ThreeHealth. “The tracking of all this information can be extremely freeing. Maybe that sounds counterintuitive, but it works, it really works.”

    If you run a health practice and are interested in a comprehensive remote data monitoring system, reach out to our New Accounts team at Heads Up here.

    About ThreeHealth

    Comprised of licensed medical and behavioral specialists, ThreeHealth focuses on improving metabolic health, reversing diabetes, and developing sustainable weight loss programs. ThreeHealth uses a unique combination of metabolic assessment, behavioral health, and technology tools to support their clients’ goals.

    The founding team at ThreeHealth consists of Brad Butterfield, LMHCA and Brandy Wiltermuth, ARNP. Along with Marlene Sexton, LMFT, director of Behavioral Therapy, ThreeHealth has a thriving direct primary care practice and robust telemedicine program with a track record of success. 

    Beginning with cognitive-behavioral therapy to address the emotional responses behind eating, ThreeHealth helps clients understand their relationship with food. By uncovering the psychological factors of health, ThreeHealth then creates “individualized, medically-driven, holistic programs that treat the mind, the body, and the spirit,” says Marlene Sexton of ThreeHealth. “Everyone is different, and every patient requires an individualized program based on his or her personal medical conditions and profile.”

    In addition to behavioral counseling and personalized nutritional prescriptions, ThreeHealth uses state-of-the-art technology to remotely support and monitor patients. Through the use of smart devices and wearable technology, such as the Oura Ring and Biosense, they are able to detect trends in vital body functions including weight, heart rate, blood pressure, sleep quality, and ketone levels. 

    Business Challenge

    ThreeHealth needed a system for measuring progress on the individual and cohort level to validate their protocols and promote client retention. Proving the success and capability of their methods is integral to ThreeHealth’s business growth and development. 

    Because ThreeHealth provides their clients with a variety of tech tools to track health metrics, they also needed a way to compile client data for easy interpretation. “I can’t have six different platforms for the six different devices that I want people to use,” said Brandy Wiltermuth. 

    According to Wiltermuth, compiling and interpreting data “opens the window into exactly what people are doing.” Working remotely with clients, ThreeHealth needed a way to monitor client data in realtime, as well as upload historical data to create accurate baseline metrics and chart progress.

    Patient Working on Metabolic Health with Caring Doctor

    Technology Solution

    The goal for Heads Up was to create a comprehensive solution to meet ThreeHealth’s diverse needs. HU designed a custom dashboard that integrates with ThreeHealth’s smart devices. Additionally, HU designed a system to bulk upload client data that allows ThreeHealth to measure performance over time, both for individual clients and for the clinic as a whole. 

    Heads Up delivers a clinical-style effectiveness proving platform, giving ThreeHealth all the tools they need to validate their protocols and verify the success of their methods. 

    • Data-Driven Key Performance Indicators
      • Using HU, ThreeHealth can define and measure progress against their program KPIs for business planning and adjustment to better serve clients.
    • Data-Driven Protocol Validation
      • With HU, ThreeHealth can validate their protocols on the individual and aggregate level, giving them the tools to guide business development and growth. 
      • ThreeHealth providers can continuously engage patients, increasing LTV by providing positive reinforcement in real time, based on graph data and metrics.
    • Data-Driven Client Acquisition 
      • With HU, ThreeHealth now has social proof of protocol efficacy that goes beyond written testimonials and before/after pictures. 
      • ThreeHealth can attract new clients based on quantified evidence of their success.
      Heads Up Custom Metabolic Health Dashboard on Tablet, Mobile, and Desktop

      Validating Protocols with Historical and Real Time Data  

      With years of data ranging from lean body mass to ketone levels, ThreeHealth needed to assess their clinic and client performance based on historical, as well as real-time, data. To address this, HU custom-designed a system for ThreeHealth to bulk upload client records, thereby giving ThreeHealth a holistic view into each client’s progress and a tool for validating the overall success of the clinic. 

      HU’s bulk upload solution allows ThreeHealth to easily track individual and aggregate success through the practitioner portal. With HU, ThreeHealth is able to customize thresholds and reference ranges for tailoring KPIs to their specific needs. This gives the clinic the ability to: 

      • Define the KPIs to track to validate programs at individual and aggregate levels
      • Provide TheeHealth with the tools to easily see results in real time
      • Display the clinical and functional data for metabolic health monitoring 
      • Dig deeper into each client’s health with markers specific to the ThreeHealth program

      ThreeHealth generates graphs showing individual or aggregate weight loss over any time frame, be it a week or the duration of the program. In looking at the data point of weight, or other biomarkers like BMI or blood glucose, ThreeHealth can see overall trends over a given period of time.

      Using Heads Up to gather and track their clients health information, providers can not only see progress at the individual level but also validate and improve their protocols by looking at their clients’ data holistically. In 2020, they saw a significant drop in weight correlated with increased Aces gathered from clients’ Biosense devices. Using this kind of information to feed their programs means they can deliver a more competitive, data-driven approach.

      Client Metabolic Health Progress Charted on iPad

      Custom Lifestyle Dashboard

      Heads Up displays data for clear interpretation by ThreeHealth providers and clients alike. Facilitating patient engagement, data from smart devices is elegantly showcased on the client-facing dashboard, making it easy for clients to monitor their progress. That same data is available through the practitioner-facing portal, allowing ThreeHealth coaches to interpret and clarify metrics for their clients in real time.

      The HU custom lifestyle dashboard was preloaded with tracking tiles specific to the clinic’s needs. ThreeHealth is committed to empowering their clients with information and they track not only weight loss and blood pressure, but other unique metrics including sleep and ketone levels.

      Having a full suite of health information at the fingertips of both the clients and practitioners on one central platform, ThreeHealth can then easily interpret and explain metrics to their clients. The data becomes the foundation for curiosity and a tool for education, empowerment, and understanding about how lifestyle changes affect metabolic health.

      With the HU custom dash, the clinic gives their clients the tools for success, fostering client engagement and increasing LTV. By detecting data trends in vital body functions and promptly intervening when needed, treatments can be easily adjusted and administered quickly based on insights gained from HU’s customizable reports.

      Heads Up Lifestyle Dashboard for Metabolic Health on Computer

      Custom Dashboard Metrics for Metabolic Health

      HU integrates seamlessly with a wide range of wearable health devices and ThreeHealth’s custom dashboard gives an in-depth platform to record and interpret client data. The clinic uses a unique set of metrics from smart devices and wearable technology to optimize clients’ health and weight loss. Beyond the obvious weight management metrics of body weight and blood pressure, ThreeHealth provides their clients with BIOSENSE ketone monitors and Oura Ring sleep monitors. 

      The Three Health client dashboards consist of the following metrics:

      • Sleep and Heart Rate Variability (HRV)
        • Disrupted (e.g apnea), insufficient sleep and chronic stress all have an adverse effect on metabolism and appetite control. All ThreeHealth clients are given an Oura Ring to accurately monitor sleep quality, circadian rhythm and HRV. ThreeHealth practitioners use this data to detect sleep and stress issues and work with clients on corrective measures
      • Ketosis
        • Entering into a state of nutritional ketosis is an important part of the ThreeHealth program. ThreeHealth uses the BIOSENSE breath acetone meter to teach clients how to maintain a state of ketosis for optimal weight loss, blood sugar control and energy levels.
      • Macronutrients (protein, fat, carbs, and calories consumed)
        • ThreeHealth clients maintain a food journal using the Cronometer app. This allows ThreeHealth practitioners to optimize macronutrient ratios for optimal weight loss.
      • Blood Pressure
        • When needed, ThreeHealth uses the Qardioarm blood pressure cuff to remotely monitor blood pressure on clients.
      • Weight, Lean Mass, and Body Fat
        • ThreeHealth makes a keen distinction between weight and body composition. Clients use the Withings scale for monitoring weight at home, in addition to an Inbody clinical grade scale for more in-depth analysis of body fat and lean mass. 
      • Lab Testing
        • Clients also obtain periodic lab testing (cholesterol, Hba1c, etc.) to ensure all clinical markers are improving as their clients body composition, diet, sleep and stress improve during the course of the program.

      All of this data is centrally managed for each client in the Heads Up platform. This gives ThreeHealth a powerful solution for remote monitoring and tracking outcomes at the individual and aggregate levels.

      Woman at Home Using Telemedicine Portal for Weight Loss

      Conclusions

      ThreeHealth is committed to solving the metabolic health challenges with a multifaceted approach to wellness. By combining health data with behavioral counseling and nutritional programming, ThreeHealth delivers industry-leading weight loss results for their clients. HU designed a seamless user experience on both the frontend for clients and backend for practitioners, allowing the team at ThreeHealth to focus on supporting their clients, improve metabolic health, and keep weight off for a lifetime.

      Clarifying data and making it accessible to clients and practitioners paves the path to success. Like so many clinics working in functional and integrative medicine, ThreeHealth needed tools to validate their protocols and verify the effectiveness of their methods. Heads Up delivers a business development tool for new client acquisition and a data-driven platform to validate their methods and engage their clients.

      Interested in a custom data portal for your practice? Click here to learn more about the Heads Up platform and schedule a demo with one of our team members.

      A Global Fasting Clinic Provides Data-Driven Results

      A Global Fasting Clinic Provides Data-Driven Results

      The Fasting Method

      Developed by Megan Ramos and Dr. Jason Fung from years of clinical experience with intermittent fasting and time restricted eating, The Fasting Method (TFM) provides the education, guidance, and support necessary for successful weight loss and type 2 diabetes remission. With clients all over the world, The Fasting Method needed a comprehensive solution to monitor and support their customers.

      Heads Up (HU), the industry-leading health tracking platform, worked closely with TFM to create a combined technology solution to meet their needs. The resulting single-sign-on interface gives clients and coaches secure access to TFM’s custom lifestyle dashboard with community and education resources as well as health metrics and lab results tracking. 

      HU integrates seamlessly with TFM’s WordPress site to deliver a data-driven approach to guide users through structured intermittent fasting. 

      TFM Dashboard 640x640 1

      Fasting for Health

      Megan Ramos and Dr. Jason Fung are the co-founders of The Fasting Method which provides solutions for weight loss, type 2 diabetes control, and metabolic syndrome. 

      Ramos is a Canadian clinical researcher and expert on therapeutic fasting and low carbohydrate diets. Megan is one of the directors of the nonprofit organization Public Health Collaboration Canada (PHC Canada), an international group dedicated to promoting evidence-based nutritional information. She is also on the editorial board of the Journal of Insulin Resistance.

      Dr. Fung, MD, is a Toronto-based nephrologist and a world leading expert in intermittent fasting and low-carb diets. He has written the bestselling health books: The Obesity Code, The Complete Guide to Fasting, The Diabetes Code, and The Longevity Solution. Dr. Fung currently practices in Toronto, Canada and also works with Team Diet Doctor. He is the scientific editor of the Journal of Insulin Resistance, and the managing director of PHC Canada.

      About The Fasting Method

      The Fasting Method focuses on client empowerment by providing education, support, and access to an engaged community of TFM members. Centered around creating sustainable life changes, participants enroll in TFM’s self-guided program for access to a suite of resources to support their health goals. TFM also provides custom coaching for customers seeking tailored solutions to their fasting goals.

      TFM’s three-pillar system of education, community, and health tracking gives clients the tools they need to succeed with fasting and time-restricted eating to tackle health challenges and meet their goals. Clients with a range of experience have access to appropriate educational courses on eating strategies and support from a community who shares their goals. 

      Business Challenge

      With customers all over the world, TFM needed a product to remotely track client progress, compile health metrics, and measure the effectiveness of their protocols over time. 

      TFM was seeking a comprehensive solution for data aggregation that could not only track fasting intervals but also measure other critical health parameters such as sleep, heart rate variability (HRV), weight, DEXA scans, and lab results. They needed a custom portal to integrate directly with their existing WordPress client portal for a seamless single-sign-on experience.

      Promoting client engagement is essential for businesses in the dynamic health and wellness sector. The team at TFM was seeking an accessible solution for their customers to self-monitor and track the positive impacts of the program on their wellbeing. Giving clients a platform to see real data and numbers for themselves leads to better outcomes and long-term customer retention.

      Technology Solution

      The goal for Heads Up, the personal health platform for tracking and analyzing health data, was to develop a custom solution to meet TFM’s diverse needs. In creating single-sign-on access to the HU platform, clients can now effortlessly monitor their health metrics, in addition to connecting with essential education and community resources, from within the TFM website.

      Heads Up Computer Login for Fasting

      Custom Lifestyle Dashboard

      Heads Up created the custom dashboard to be an organic component of the TFM member portal. Featuring a single sign-on experience, the HU integration is programmed with default tiles for tracking key fasting metrics and lab results, while the frontend interface gives clients a seamless user experience on their journey to health. 

      Custom Single Sign-on

      A cornerstone feature of HU’s technology solution is the custom single sign-on (SSO). Heads Up integrates with TFM’s WordPress website and client portal via SSO to create a seamlessly fluid, on-brand user experience. 

      Heads Up has the ability to integrate with any patient portal or existing membership platform. With a custom SSO, HU can open as an iframe within the existing webpage or in a separate tab from the client portal. TFM chose to have HU open in an adjacent tab from the main dashboard, allowing users to navigate multiple features of their website simultaneously.

      Like many clinics in the health and wellness space, TFM has an extensive database of electronic health records. With SSO, clients are automatically connected to their HU dashboard when logging into their TFM account. This secure and streamlined approach eliminates the need for clients to sign onto multiple apps and programs to achieve their health goals. 

      TFM Custom Dashboard

      The Heads Up dashboard, when accessed by TFM clients, is fully branded with TFM’s logos and color palettes, as well as being pre-programmed with the proper tiles for tracking fasting metrics alongside other lifestyle data (weight, blood sugar, nutrition, sleep etc.) and lab data (cholesterol levels, hemoglobin a1c etc). 

      The TFM program leads to substantial improvements in body composition and the new TFM dashboard lets clients see these changes in relation to other lifestyle metrics. 

      The goals The Fasting Method protocols are to regulate the insulin response, reduce medication dependency, and improve overall wellness through intermittent fasting. The Heads Up integration with TFM gives clients an easy way to track their most essential metrics of fasting.

      Heads Up on Mobile and Computer for Fasting

      Custom Dashboard Metrics

      TFM clients see the following metrics on their custom dashboard:

      • Fasting: Tracking fasting intervals gives insight into when the body is using stored sources of energy to fuel itself. Whether following an intermittent or extended fast, you are lowering blood sugar and body fat by using these stored sources of energy. The timer helps motivate users so they can see exactly how long they’ve been fasting and to learn how their other vital signs (sleep, blood glucose, ketones etc.) are changing.
      • Weight: Fasting has recently been rediscovered as a highly effective weight loss method, in addition to its many other healthy properties. Though weight may fluctuate throughout the fasting journey, measuring weight change over time is one baseline metrics of a healthy lifestyle.
      • Body Fat: Reducing overall body fat is key in improving fitness and avoiding health problems. Tracking changes in body fat is a tool to assess body composition and measure lean mass gains.
      • Blood Pressure: TFM’s method of intermittent fasting can lead to reduced blood pressure by reducing insulin and improving weight loss. Tracking blood is a metric of elasticity of the circulatory system, a key health indicator. 
      • Ketones: As blood glucose and insulin levels begin to drop during fasting, the body starts to burn fat and produce ketones. Measuring breath ketones indicates periods of nutritional ketosis versus glycolysis.The dashboard can sync ketone readings from Keto-Mojo, Ketonix and Biosense or can be entered manually.
      • Blood Glucose: Glucose and fat are the body’s main sources of energy. If glucose is not available, then the body will adjust by using fat, without any detrimental health effects. Tracking glucose gives insight into the metabolic stage that the body is in during fasting.
      • Sleep: Timing meals affects our circadian rhythms that exert a powerful influence over our sleep and wellbeing. Monitoring sleep and waking hours is helpful in timing intermittent fasting windows and ensuring proper rest. TFM clients can sync sleep data from Oura, Garmin, FitBit, Biostrap, Apple Watch and other industry-leading wearables.

      In addition to the above metrics, TFM clients have access to the full suite of Heads Up tracking modules and integrations. Tracking other metrics such as exercise, macros, or HRV can serve as additional markers of a healthy lifestyle.

      Custom Lab Results

      With a focus on data-driven results, the custom portal also allows clients to track their lab results as they embark on the journey with TFM. 

      Traditional lab tests such as lipid panels (cholesterol, HDL, LDL, etc.), metabolic markers (fasting insulin, Hba1c, etc.), and thyroid markers can all be tracked by clients. Clients can see for themselves how TFM is improving their markers of health and disease. Similarly, TFM experts can review these results with clients to help optimize and personalize the treatment protocol for each client. 

      Custom Lab Results for Fasting on Computer


      Conclusions

      Clear access to health data gives TFM clients the tools they need to set actionable goals and track improvement. The HU team designed a seamless user experience on both the frontend for clients and backend for practitioners.

      With an eye on customer retention, HU’s custom dashboard is designed with a clean look and intuitive feel to facilitate customer motivation and satisfaction. Whether accessing the dashboard on desktop, mobile, or tablet, clients and practitioners have an elegant and practical experience from sign in to sign out.

      Interested in a custom data portal for your practice?

      Schedule a free strategy session with a specialist to learn how to implement Heads Up Health in your organization. Plus, get a free demo with best practices on how to maximize your practice revenues using Heads Up.

      Get started by clicking the button below.. 

      The Fasting Method on iPhone

      Update From Megan Ramos And The Fasting Method.

      Ready to get started with Heads Up Health in your practice?

      Calculating the Neutrophil-Lymphocyte Ratio (NLR) as Immune and Inflammatory Markers

      Calculating the Neutrophil-Lymphocyte Ratio (NLR) as Immune and Inflammatory Markers

      Conventional vs. Functional Lab Testing Ranges And Markers

      The Neutrophil-lymphocyte ratio is a blood marker calculation used in functional medicine, particularly in the fields of immunology and cancer.  Looking at conventional lab testing can be a great screening tool for diseases and disorders, but looking at them through a functional lens can provide insight into the health trend of a patient long before a disease is discovered.

      Functional ranges and ratios can help a clinician to see the health trend of a patient long before a diagnosis is made, thereby improving the overall health, wellness, and longevity potential of a patient, lowering medical costs, and improving the quality of life.

      What Is NLR?

      The neutrophil-lymphocyte ratio (NLR) is a calculation that can be run off of a Complete Blood Count (CBC), which is a very low-cost, low barrier test picked up by most insurance companies or available through any direct to consumer lab testing. This marker  “may be an indicator of systemic inflammation, as neutrophils and lymphocytes are thought to be significant in tumour immunology and inflammation.

      What Do Neutrophils And Lymphocytes Do?

      Neutrophils are a white blood cell (WBC) and are part of the innate immune system, which is the branch of our immune system that we are born with and identifies potential threats as either self or not-self. They make up about 60-70% of WBCs, are made in the bone marrow, and are found mostly in the lymphatic system including the lymph nodes, spleen, and thymus.

      Lymphocytes are another type of white blood cell, and are part of the adaptive or acquired immune system, making up about 20-25% of the WBCs and are more specific in their targets. They are what we acquire after exposure to a virus or pathogen and is the system that vaccines are based upon.

      Together the neutrophils and lymphocytes work to protect the body from potential pathogens or threats, by increasing inflammation to bring nutrients to the site of injury or using inflammation to keep the infection or pathogen from spreading to other parts of the body easily.

      How Can The Neutrophil-Lymphocyte Ratio Benefit Myself Or My Patients?

      Looking at the ratio between neutrophils and lymphocytes can help to show if there is an increased likelihood of inflammation and other threats to the system that are working in the background against the body on a chronic or acute level.  This ratio is often used with functional doctors who work with cancer patients. One study found that preoperative breast cancer patients with a high NLR had worse outcomes than those with a lower NLR. Another study found that the NLR in conjunction with a CRP (C-Reactive Protein) could be a better predictor of outcome for gastric cancer patients utilizing a ratio known as COC-NLR.

      NLR may help to reflect systemic inflammation in patients with cancer and their immunologic capacity to mount an attack against the malignant cells. An increasing number of recent reports suggest that NLR can be used as a prognostic marker in various malignancies”.  The NLR “has been shown to predict cardiac arrhythmias as well as short- and long-term mortality in patients with acute coronary syndromes”.

      How Do I Calculate Neutrophil-Lymphocyte Ratio (NLR)?

      To calculate the NLR marker, you simply need to divide the neutrophils into the lymphocytes based on your most recent CBC. Rather than manually calculating your patient’s NLRs, Heads Up is now calculating this measurement for you when you import or enter your lab values into our system.

      Seeing the trends over time will provide an even deeper insight into the health trend of your patients and can be a warning sign that it’s time to take action with diet or lifestyle interventions or perhaps even consider further testing.

      What Do The Numbers Mean?

      I use a 2:1 or better ratio for neutrophils to leukocytes for the NLR when working with patients. For example, a ratio of 55-60:25-30 would be the highest/lowest I would want to see a neutrophil to lymphocyte ratio.

      I also look at how big of a gap there is between neutrophils and lymphocytes, with a larger gap indicating a higher risk. Additionally, there is cause for concern if there is a relative ratio switch and the lymphocytes are elevated, and neutrophils lowered which could equate to blood dyscrasias, leukemias, lymphomas.

      Consult with your health professional of choice if you have questions on these or any other lab values.

      How can I track my NLR?

      If you are using the Heads Up app to track lab values, you can either use the default ranges or enter your own custom ranges depending on your unique health objectives.

      This video will show you how to track lab values and customize ranges in your Heads Up profile.

      Customize your lab test reference ranges from Heads Up Health on Vimeo.


      Resources

      https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4839997/

      https://pubmed.ncbi.nlm.nih.gov/30544398/?from_term=NLR&from_page=2&from_pos=1

      https://pubmed.ncbi.nlm.nih.gov/29491721/?from_term=NLR+&from_page=2&from_pos=4

      https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5458276/

      https://pubmed.ncbi.nlm.nih.gov/26878164/?from_term=NLR&from_pos=1

      https://ic.steadyhealth.com/low-neutrophils-and-high-lymphocytes

      New to Health Coaching?  The Best Health Coach Tools to Keep You  (& Your Clients) Thriving

      New to Health Coaching? The Best Health Coach Tools to Keep You (& Your Clients) Thriving

      The health and wellness market is absolutely exploding, now estimated at $4.2 trillion as of 2019. It wasn’t that long ago when being “healthy” meant hitting the gym and getting an occasional massage. Today, however, the wellness mindset is permeating the global consumer consciousness, so it’s no surprise that right along with it has come the explosive growth of health and wellness coaches for hire. 

      If you’ve jumped into the health coaching game with gusto, then finding the best tools for your health coaching business is just as important as finding your first clients. That’s not only good for business, it’s great for your soon to be clients because once you get going, it’s easy to quickly get lost in the weeds. The good news is that there are some useful coaching tools to help you get organized while streamlining critical aspects of the business such as communicating with clients, scheduling, promoting, and tracking client progress. 

      So you don’t get bogged down in tool reviews, here’s the low-down on the best we’ve tools we’ve found to fast-track your way to productivity, so you can spend more time focused on helping clients and less time in the admin details. 

      Scheduling, Organizing & Communication Tools for Health Coaches

       

      Evernote is a note-taking and task management app that gives you an easy way to take notes, share with clients, and keep an organized to-do list. One of the best features is the sync across devices, so you always have access, even when on the go. 

      Cost: Free version; PRO upgrade option for added features

      Acuity Scheduling. We’d probably all love it if email disappeared from our work lives, and although that may not quite be the case yet, Acuity Scheduling software lets your clients book appointments with you directly instead of doing the back and forth dance through email or SMS.

      Cost: Free version for solo use; plans start at $15/month for added features.

      Bookly is an appointment and scheduling plugin for WordPress websites which creates a form that you can easily add to your site to handle booking, cancellations, and re-scheduling, so it’s all automated. The system also handles online payments, notifications, and syncs with your Google calendar. 

      Cost: $89 regular license with 6 months support included; WooCommerce integration; 12 languages

      Practice Better is online coaching software specifically designed to help manage a variety of aspects of a health coaching business, including managing 1-on-1’s with clients and managing your online coaching. The free version lets you manage up to 3 clients, storage space, HIPAA and PIPEDA compliance, scheduling, billing and a client portal.

      Cost: Free version up to 3 clients, storage, compliant iOS and Android apps and more; upgrade for additional features.

      The Coaches Console

      If you’re feeling overwhelmed by the number of tools you need to manage a coaching business, not to mention the costs, then consider The Coaches Console, an all-in-one platform for managing nearly every aspect of your new coaching business. 

      Cost: Core system is $147/month; upgraded system is $247 per month.

      Zoom.us

      Meeting with your clients regularly is obviously vital, but staying in touch with them via a video conferencing tool is a great way to stay connected more frequently without the travel time. Zoom is a user-friendly video conferencing tool that lets you and clients host and attend web conferencing easily on any device, including tablets and smartphones.

      Cost: Free version for 1-on-1 calls for up to 40 minutes; upgrade plan options starting at $14.99/month.

      Marketing & Social Media Tools for Health Coaches

      Buffer

      Social media is essential for promoting your new business and being easily found, but it can take a lot of admin time. Tools like Buffer let you create posts and custom images and schedule them out over time, so you can crank out social media content like a pro, and look like you’re posting all week, even when you’ve spent just 30 minutes on it the week before. 

      Cost: $15/month basic plan; upgrade plans available for more users, posts and social accounts.

      Edgar

      Another social media automation tool, Edgar lets you create and schedule evergreen posts, as well as update your status in an automated way so you can control your brand reputation while looking like you’re on top of regular status updates.

      Cost: One month free; plans starting at $25/month.

      SumoMe

      Smart marketers and entrepreneurs understand the power of growing your email database over time. SumoMe is a free email capture tool for adding simple pop up forms to a website. Ideally you offer your web visitors something of educational value or an ‘opt-in’ offer, and they ‘trade’ you their email for the offer. That gives you a captive audience of prospects to stay in contact with over time. 

      Cost: Free basic plan; upgrade options to remove Sumo branding and customize more on your web forms.

      MailChimp

      Marketing automation is another important way to stay in front of clients and prospects, so once you’ve grown your email database with a tool like SumoMe, you can stay in touch regularly with contacts through newsletters, special offers, and more. 

      Cost: Free plan; upgraded plans start at $9.99/month as your database and automation needs evolve.

      Canva

      Canva is an online design tool that expedites the custom image creation process with a do-it-yourself way to create custom images for everything from brochures and business cards to YouTube thumbnails, Facebook page graphics, social media ads, and more. Templates for every type of graphic are provided along with access to free stock images you can use. 

      Cost: Free plan for individual users; Pro plan starts at $12.95/month for added features.

      Boomerang for Gmail

      Yes, we all wish email was a thing of the past, but frankly, it’s just not yet. So, this cool little tool for Gmail helps you better manage your inbox with read receipts, email scheduling, email reminders, and prompts. You can set follow up reminders so you never forget to circle back when you need to again.

      Cost: Free basic version includes up to 10 email credits; upgrade plans available for unlimited starting at $4.99/month.

      Client Progress Tracking & Measurement Tools for Health Coaches

      As a new health coach, tracking client progress is mission-critical to demonstrating your value over time, and therefore, to maintaining a healthy pipeline of recurring revenue and a solid way to gain word-of-mouth referrals. Using the above-mentioned Coaches Console is certainly one way to do that all in one system, and there are a lot of health coaching practice apps on the market too.

      Practice management apps have important features to streamline the business admin side of your practice, such as processing client intake forms, logging and sharing goals and meal plans, keeping client charts (securely), sending and processing invoices, email marketing and client scheduling. Take a look at several well-balanced tools that offer such features including Healthie, SimplePractice, MindBody, Trainerize and Cliniko.

      And yes, all that’s required to build a successful coaching business, but what about tracking client’s health metrics so clients also have a clear view of how your efforts are helping them reach their goals? You could do everything else right, but if you’re clients don’t see real, measurable results from your work with them, it will be challenging to retain them over the long haul. Arguably, keeping tracking of their health metrics is the #1 thing you can and should be doing.

      Try Heads Up (free for 30 days), a health metrics dashboard app designed to help users optimize their health. The system integrates with a wide variety of other niche health tracker apps and wearable devices so you can see all of your client’s health metrics in one place, via the web dashboard, or for quick views from the mobile app (for iOS and Android) that’s synced across devices.

      Ready to Go?

      Your new health coaching career will be off to the races with the right tools in place to help you more easily manage the day to day aspects of the business, and a few key tools to track client progress. All of that will be well worth it so you can clearly demonstrate your value over the short and long haul… which is precisely how you retain clients and secure positive referrals. 

      The key to success will be finding ways to simplify and streamline your daily to-do list, and most importantly, finding ways that work with your style and comfort level with just how ‘teched-up’ you want and need to be. 

      Health coaches can grab a 30-day free trial of Heads Up, and trials and/or free versions of many of the tools listed above. 

      Happy Coaching My Friends, and Namaste!

      ?? Dave